Participant

I was charged 1500 credits for creating a video that is blank and will not open.

Forum|Forum|4 days ago
August 14, 2026
3 replies
14 views

I was charged 1500 credits for creating a video that is blank and will not open. Using Model Ray3 HDR

Hey @Carefree_guidec26d

Could you have a look in your Creative Cloud app? Sometimes a video has been generated and it’s hiding in our CC app.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

C

Carefree_guidec26dAuthor

Participant

I see the video in my history. The video will not open and is only a white background. How do i get the 1500 credits back?

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