Image appearance is partial. I've been charged 50 credits for that and I would like to get them back. I have screenshots to support it.

Firefly Editing Session Became Unresponsive While Zooming

While actively editing an image in Adobe Firefly, I attempted to zoom into a specific area of the artwork so that I could mark the area and provide my next editing prompt.

At that point, the Firefly workspace became effectively frozen. The image/interface stopped loading correctly, portions of the workspace disappeared or failed to render, and I could no longer continue editing. There was no error message, loading indicator, or other warning.

Prior to the failure, I had noticed Firefly gradually becoming slower during the session, but this is the first time I have experienced this particular interface failure.

I have intentionally not refreshed or closed the page, because I am concerned that doing so could cause me to lose the editing progress from the current session. At the time of writing, the image still has not fully loaded and the workspace remains unusable.

I am also concerned that generative credits may have been consumed during the affected session despite the software becoming unusable. Please verify whether credits were charged for unsuccessful or incomplete operations and restore any credits that were consumed as a result of this issue.

I have attached a screenshot showing the state of the Firefly workspace. Please Advise.

Best, 

Etto