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July 18, 2026

image displayed in contorted proportions. Unable to correct

  • July 18, 2026
  • 1 reply
  • 5 views
  1. upload image from computer
  2. edit in Fi, set aspect ratio to widescreen 16:9
  3. enter request: upscale image, sharpen
  4. image displays as very narrow
  5. unable to get image to display at proper aspect ratio

    1 reply

    July 18, 2026

    Hey ​@RayMacDonald 
     

    Upscaling issues
    Is it just with the upscaler? If you try another browser as a test, does it still fail?
    UpScaling Request of information
    To help us look into this further, please share the following:
    A short full screen video of your workflow would help considerably as well.
    Remember to hide any personal information.

    • Original image you tried to upscale, provided in a zip file (to preserve the original details of the image)
    • Settings you selected for the upscale
    • Credits deducted for the operation
       

    Cheers

    Nate