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Participant
April 22, 2025

Image not respecting community guidelines?

  • April 22, 2025
  • 1 reply
  • 146 views

Hi,


When using the free version i could make the people in the picture move like in a movie. When i had used my two free tries and was happy with the result i bought the paid version. When i had paied and wanted to make more videos i couldnt do it because it said that the video does not meet the user criteria? I feel a bit scammed since i just paid money for a thing that worked when it was free but now it doesnt? I do not understand what in this picture is not ok? 

 

Pls help, i have a deadline.

Thx!

1 reply

droopydog500
Community Manager
Community Manager
April 22, 2025

Hello @ella_2998,

Ok, it appears that the black/transparent background is not providing enough contrast. If you fill in the transparent area with a white background, the video generates.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)