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kiddfirm
kiddfirm
Participant
April 21, 2026

In Adobe Firefly, in the latest Chrome browser, on a Mac, I'm clicking "Create an Image" the page goes to load but just stays black. Nothing populates.

  • April 21, 2026
  • 2 replies
  • 19 views

In Adobe Firefly, in the latest Chrome browser, on a Mac, I'm clicking "Generate Image" the page goes to load but just stays black. Nothing populates.

 

URL:
https://firefly.adobe.com/generate/image?sdid=MH16S6VK&mv=search&mv2=paidsearch

 

    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    April 22, 2026

    Hi kiddfirm!

    Thanks for reporting this. I’m not seeing the same issue on my end.  Can you try a hard refresh of that page? Hold the <SHIFT> key down and press refresh or reload.

    If that does not work, do you have the same problem with Firefox and Safari?

     

    Let us know how it goes.

    Kartika

     

    moved to questions

     

    eneslevent
    eneslevent
    Participant
    April 22, 2026

    image generation page doesn’t work. i can’t open it

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      April 22, 2026

      Hi eneslevent,
      Thank you for reaching out.

      Please make sure that you’re using the right URL to access the page.

      Text to image: https://firefly.adobe.com/generate/image
      Adobe Firefly: https://firefly.adobe.com/

      Let us know if that solved the issue.

      Hajar

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