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hiep_6636
hiep_6636
Participant
February 18, 2026
Question

In the Firefly whiteboard/artboard tool, I am having my videos cut off when I upload them. They only play for about 4sec when they are 8 sec or more. Very frustrating when trying to use the tool for sharing work

  • February 18, 2026
  • 1 reply
  • 8 views

Firefly art boards not importing videos fully or not playing them fully. Only seeing about 4 sec of longer videos. Sometimes on some boards it works and sometimes on some boards it doesn’t. 

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    February 18, 2026

    Hi hiep_6636!

    Thanks for reaching out. Does it happen with specific video models? Could you try copying and pasting your videos into a new board and see if that helps? 

     

    Let us know how it goes.

    Thanks again,

    Kartika

     

     

    moved to questions

    hiep_6636
    hiep_6636Author
    Participant
    February 26, 2026

    I am noticing consistently with Veo3.1 fast but with almost any mp4. but that is the only model I use. It makes it impossible to use the art board since I can’t display the video files I need to. see the attached video. The video uploaded is 8s long. When added to the board it only plays 4sec. 

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