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WindRose
Participant
July 31, 2026

In the section "Generate video" I cannot click anything in the interface - VPN off, browser extensions deleted, cookies/cache cleaned, even with allowed pop-ups it doesn't work.

  • July 31, 2026
  • 1 reply
  • 7 views

I cannot click anything, even in the header - buttons don't work. On the 30th of August I started my trial, was able to generate one short video, after that I was not able to click “Edit” and the issues with interface appearted. 
This is the second day of my “free trial” and the issue is still not resolved. Gosh, even when I reopened the browser and just clicked “submit a bug” it gave me errors. 
The pop-ups momentarily appear (with the desctiption of the new tools) but they dissaper before I can close them and MAYBE this is the reason. I did try to fix pop-up from my side but now I am out of the options on how to troubleshoot it.
VPN is off, browser extensions deleted, cookies/cache cleaned. Incognito doesn’t work.

 

    1 reply

    July 31, 2026

    Hey ​@WindRose 

    Help us. Help you.
    Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.
    Make sure to hide your personal information.

    Cheers

    Nate