Skip to main content
Participant
Jul 12, 2026 1:18 PM UTC
Open for Voting

Incorrect credit deduction for Kling Omni video generation.

On Sunday, July 5, my monthly credits had just renewed, and I had 4,000 credits available.

I generated two Kling Omni videos without audio. The interface clearly showed that each video would cost 375 credits, so the expected total cost was 750 credits.

However, after both videos were generated, my remaining balance was only 2,800 credits, meaning 1,200 credits had been deducted instead of 750.

I contacted Adobe Support, but they were unable to resolve the issue. They suggested that I had edited the videos or referred me to the FAQ, but I did not edit the videos. I only generated two videos.

Today, July 12, my balance was still 2,800 credits. I generated another Kling Omni video. Before generating it, the interface showed that the cost would be 250 credits.

A few seconds after clicking Generate, I checked my account and my balance had dropped to 2,400 credits, meaning 400 credits were deducted instead of the advertised 250.

This has now happened multiple times. The credits deducted do not match the cost displayed before generation.

Could you please investigate why more credits are being deducted than the interface indicates and, if this is a bug, restore the missing credits to my account?

    4 replies

    N8.
    Community Expert
    Oct 4, 2026 1:58 PM UTC

    Sorry that you are encountering the issue.
    I ll escalate this issue.
    Nate

    Translate
    Kartika Rawat
    Community Manager
    Community Manager
    Oct 5, 2026 8:39 PM UTC

    Thanks for bringing this up. We're aware of a similar issue, and the product team is investigating it.


    Kartika

    Translate
    Participant
    Oct 4, 2026 9:04 AM UTC

    I am having a similar issue using Kling Omni. I had support on a screen-recording session and I generated one video with the interface stating only 125 credits for a 15-second video at 1080p; it charged 600 credits for that one video. 

    Translate
    Tarun Saini
    Community Manager
    Community Manager
    Jul 14, 2026 11:52 AM UTC

    Hi ​@Stella,

     

    Thanks for reaching out! We’re sorry to hear about your experience. Could you please share your Adobe ID with me via DM?

     

    Regards,

    Tarun

    Translate