Skip to main content
Tyushik
Participant
May 28, 2026

Incorrect Firefly credit usage for Upscale feature

  • May 28, 2026
  • 1 reply
  • 19 views

Hello,

I noticed that the Firefly Upscaler feature on my account is deducting 10 generative credits per upscale instead of 5.

The interface clearly shows “Uses 5 credits” before running the upscale, but after processing a single image, 10 credits are deducted from my balance.

I tested this multiple times with the same result.

My Adobe account details:

Could you please check whether this is a billing issue or explain why the actual deduction is different from the displayed cost?

Thank you.

1 reply

droopydog500
Community Manager
Community Manager
May 28, 2026

Hi ​@Tyushik,

 

Can you please show a screen shot of where you are doing the upscale and where it indicates it is 5 credits?

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
Tyushik
TyushikAuthor
Participant
May 28, 2026

Firefly Upscaler. On the bottom right side it says "5 points used"

droopydog500
Community Manager
Community Manager
May 29, 2026

Ok, I will ask Adobe to look.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)