Insufficient credits

Forum|Forum|10 months ago
November 15, 2025
7 replies
83 views

Dear Sir/Madam,

I am new to FireFly and was looking forward to creating creations I have written down and want to turn into artwork. I have just paid for a subscription a couple of hours ago. I received confirmation from both Adobe and PayPal it has gone through. I have refreshed the screen, I have even logged out and in again but when I go to make some creations I am receiving a message I have insufficient generations.

The outcome of this bug would be to rectify the insufficient generations error and show that I have in deed purchased this. I am using Windows 11 Google Chrome. If this could be rectified that would be great so I can start creating.

Thanking you

Regards

Sheralon

G

Giddy_magnificenceaa82

Participant

Adobe Firefly Standard

₹797.68/mo incl. GST

G

Giddy_magnificenceaa82

Participant

i have purchase 797 plan

G

Giddy_magnificenceaa82

Participant

I have just paid for a subscription a couple of two days back. I received from Adobe, it has gone through. I have refreshed the screen, I have even logged out and in again but when I go to make some creations I am receiving a message I have insufficient credit.

N8.

Hey @Giddy_magnificenceaa82

Help us. Help you.
We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

You mentioned that you logged out and back in:
Got a new plan?
After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out of the Creative Cloud App, after you get a new subscription or change subscription.

Other Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser: Chrome tends to work for me.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate

droopydog500

Community Manager

Hello @ShezD,

Thank you for your message.

Which plan did you purchase? You can show us by going to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Were you able to generate anything? If not, try logging out and back in again. If it still does not work, please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)