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January 11, 2025

Issue with Watermarked Images Despite Subscription

  • January 11, 2025
  • 1 reply
  • 259 views

hi
I hope this message finds you well. I recently subscribed to Adobe Firefly and have been using the Generative Fill feature for photo editing. However, I’ve noticed that despite having an active subscription, the output images still have the Firefly watermark on them.


I would appreciate it if you could look into this issue and let me know how to resolve it. If any additional information is required from my side, please let me know.

Thank you for your assistance, and I look forward to your response.

Best regards

1 reply

January 11, 2025

Hey @de_9974 

We don't have access to your account. I would suggest reaching out to an Adobe representive directly.
 

Adobe Managing Account
https://helpx.adobe.com/ie/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

If you're still having issues, try contacting Adobe support
Type agent in the chatbot to speak to a real person
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows pop-ups and cookies, or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

 

Cheers

O. Nate