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June 30, 2026

It's been over 24h since i've been able to use the text to image generation tool. I keep getting an error message even though i still have a lot of credits left to use

  • June 30, 2026
  • 1 reply
  • 11 views

I've been unable to use the Text to Image generation feature for over 24 hours. Every time I try to generate an image, I receive an error message, even though I still have plenty of generation credits available.

In many cases, the issue goes beyond image generation itself. The interface often becomes partially unresponsive:

  • I can't upload reference images.
  • I can't open the settings popup or other menus.
  • Some interface elements simply stop responding.

I've already tried the following troubleshooting steps:

  • Completely closing all browser processes and reopening the browser.
  • Restarting my PC multiple times.
  • Waiting more than 24 hours in case it was a temporary service issue.

Unfortunately, none of these steps have resolved the problem, and the issue remains exactly the same.

At this point, it seems unlikely that this is a local issue on my end. I would appreciate it if you could investigate whether there is a problem with my account or if there is another known cause for this behavior.

Thank you in advance for your assistance.

    1 reply

    June 30, 2026

    Hey ​@Comunicação Parâmetro 

    Could you provide a bit more information?
     

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.



    Cheers

    Nate