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Participant
August 21, 2026
Question

It's not working

  • August 21, 2026
  • 2 replies
  • 22 views

 

    2 replies

    N8.
    Community Expert
    August 26, 2026

    Hey ​@wonderful_Twinkle255f 

    Help us. Help you.
     

    Things not working as expected is frustrating.
    As ​@Dave Creamer of IDEAS  requested could you provide more information; so, the team can proceed to troubleshoot?  Without the requested information it is difficult to assist you and resolve the issue.

    Something went wrong

    A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Cheers

    Nate

    Dave Creamer of IDEAS
    Community Expert
    Community Expert
    August 21, 2026

    Wouldn’t this be better under the Adobe Firefly forum? Also, more info about what you are trying to do and what you have done to try to resolve it would help.

    https://community.adobe.com/p/firefly

    David Creamer: Community Expert (ACI and ACE 1995-2023)