it shows I have 2000 credits available. I am uploading a single photo at a time and using the erase tool. I can do a few - and then it doesn't allow me to upload anymore. this is a recurring and annoying issue. I will cancel if it is not resolved.

Hi ​@Kindhearted_image86df,

I’m sorry to hear about this frustration. If your account shows 2,000 available credits, the issue does not appear to be related to running out of credits.

To help us better understand what's happening, could you please let us know:

• What device and browser are you using?
• Does signing out and back in, or using a different browser/incognito window, make any difference?

In the meantime, please try:

1. Clearing your browser cache and cookies.
2. Testing in an incognito/private browsing window.
3. Trying a different supported browser.
4. Checking whether the issue occurs with different image formats (JPG/PNG).

Regards,

Tarun

Help us. Help you.
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account and anything other personal details.<<

Cheers

Nate