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Participant
September 20, 2026

It would appear that the prompt features have stopped working.It has been like this for several days now.

  • September 20, 2026
  • 11 replies
  • 88 views

I can’t send you any screenshot as the feature does not work, I click on the icon in the bottom right of the screen and nothing happens, that’s it. If you’ve turned this feature off, please remove the icon. If not, then please fix it. 

    Pinned Reply By droopydog500

    This issue is currently being investigated. We will report back when we have information to share.

        droopy

    11 replies

    droopydog500
    Community Manager
    Community Manager
    September 22, 2026

    This issue is currently being investigated. We will report back when we have information to share.

        droopy

    Adobe Community Expert (not an Adobe employee)
    Participant
    September 22, 2026

    I use the prompt feature to stimulate my creative thinking, however, this morning, it isn’t working.  I’ve used several different models such as Gemini 3.1, Firefly Image 3, and GPT Image 1.  What happened to the prompt feature?

    Participant
    September 21, 2026

    No! The prompt button does nothing, It’s the 3rd button from the  right at the bottom, It comes up with ‘prompt features’ when you roll the mouse over it, but does absolutely nothing after that.

    droopydog500
    Community Manager
    Community Manager
    September 21, 2026

    Ok, I see now. You are referring to the old generate image interface and I was looking in the new Studio interface. It is not working for me, either. I will ask about it.

        droopy

    Adobe Community Expert (not an Adobe employee)
    droopydog500
    Community Manager
    Community Manager
    September 21, 2026

    Hi ​@adaptable_doer3464,

    Are you saying the “generate” button is greyed out?

        droopy

    Adobe Community Expert (not an Adobe employee)
    N8.
    Community Expert
    September 20, 2026

    Hey ​@adaptable_doer3464 
    Your frustration is warranted. Adding a short video helps the team considerably. Not everyone has the same experience, as I have been able to create videos/ images. 

    We want to assist you. 
     

    Steps to take
    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser: Chrome Incognito works.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?

    Cheers

    Nate

    Participant
    September 21, 2026

    It happens with every image I try to create or edit, even firefly images!

    N8.
    Community Expert
    September 20, 2026

    Hey ​@adaptable_doer3464 
     

    When things are not working as expected it is frustrating.
    Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Nate

    Participant
    September 20, 2026

    There is no point in creating a full size video. I click on the prompt icon and nothing happens, I’ve tried it on my laptop and my pc, with no joy. Try it yourself, I’ve just found out that I’m not the only one with this problem.

    Participant
    September 21, 2026

    I’m having the same issue.