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Participant
September 16, 2026

its not allowing me to generate videos

  • September 16, 2026
  • 2 replies
  • 24 views

its telling me i need to speak to my admin

    2 replies

    N8.
    Community Expert
    September 16, 2026

    Hey ​@analytical_Lionheartc95a 
    If you are on a enterprise account or school account you will need to talk to the administration.

    Got a new plan?
    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.

    Of this doesn’t work, tag me.

    Cheers
    Nate

    Participant
    September 16, 2026

    i have 500 credits for creation