its not generating

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i hit generate and nothing happens. i have enough credits but it still does not generate any video

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Zealous_detail0a8c

Participating Frequently

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RAJA SWARAJ

Gabriel Grundler Y.

Gabriel Grundler

Hey, Zealous_detail0a8c

Did you try to use another AI model? Or just this one?

Can you test it please? So we can map this issue.

Thanks,

Gabriel

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droopydog500

Community Manager

Hello @Evan23358153dapb,

You said you were generating video. Have you subscribed to one of the premium Firefly plans?

My best,
droopy

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Adobe Community Expert (not an Adobe employee)

Nite-Stian

Community Expert

Could you please provide any example of what you are trying to generate with the prompts or images?

Also make sure you have a stable internet connection, and you could also try deactivating any extensions in your browser that might interfere with the site.

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Zealous_detail0a8c

Participating Frequently

"I have been trying to generate videos continuously for the last 2-3 days, but I am facing errors every single time. I have already tried all the troubleshooting steps, including refreshing the page, logging out and signing back in, and clearing browser history and bookmarks, but the issue still persists.

If my work is not getting done despite all this, what is the benefit of purchasing this subscription? Please resolve this issue as soon as possible."

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RAJA SWARAJ

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