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December 2, 2025

me han cobrado creditos varias veces por videos en donde no se genera nada solo me aparece un error

  • December 2, 2025
  • 5 replies
  • 248 views

me han cobrado repetidamente creditos por videos que solo me arrojan un error y no se genera nada, se puede hacer un rembolso de creditos o algo ? porque me quedé sin créditos usando diferentes browsers, pensé que sería cuestión del mío, y anexo el prompt que usé. 

Create a smooth transformation video using the first image as the starting frame and the second image as the ending frame. Maintain the exact camera angle, composition, perspective and lighting continuity between both frames.

Effect instructions:

  • All objects that disappear (candles, plates, napkins, centerpieces, Christmas trees, garlands, lights, etc.) must first shrink extremely fast, compressing into tiny dots in 0.15 seconds before vanishing.

  • Immediately after that, the new Christmas objects from the final frame must appear with a “POP!” effect, expanding from small dots to full size in 0.15 seconds.

  • When the new objects reach full size, they must wobble subtly for 0.3 seconds, as if they grew too fast—a small, physical bounce/jiggle.

  • Keep the table, furniture, walls and structural elements perfectly stable. Only the objects that transform should animate.

Sound design:

  • For shrinking objects, use a soft, quick “whoosh-zip” sound.

  • For each pop-appearance, use a gentle “pop!” with Christmas charm (light bells, soft chimes).

  • During the wobble, add subtle jingling bells.

  • Background ambience: very soft, warm Christmas atmosphere (subtle sparkling tones, not music).

Overall tone:

  • Energetic, satisfying, clean, fast, and visually crisp.

  • No magical particles, no sparkles. The transition must feel physical and mechanical, not fantasy.

Timing:

  • Total transition time: ~1.2 seconds.

  • End holding frame (final photo) for 1.5 seconds.

Final frame:

  • Match the colors, shadows, warm lighting and mood from the provided Christmas final image exactly.

  • No additional elements beyond those shown in the final image.

Input images:

  • Starting frame: (insert original dining photo)

  • Ending frame: (insert Christmas dining photo)

5 replies

N8.
Community Expert
September 18, 2026

Hey ​@Franco O. 

Creative Cloud app

I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate
​​​​​​​

Participant
September 14, 2026

Me está pasando lo mismo con Veo 3.1, Veo Fast, Firefly y Seedance 2.0 y Seedance fast

N8.
Community Expert
September 3, 2026

Hey ​@Franco O. 
Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

 

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Creative Cloud app ​​​​​​​

I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share


Cheers

Nate

N8.
Community Expert
December 2, 2025

Hey @desarrolladora_roai_7231 

 

Welcome to the community. 
This is very detailed and very well planned. There are a lot of steps to be taken as Firefly will not be able to do this in one prompt. The other models might be able to "I am not sure."

To generate images please use: Adobe Firefly.
There are a number of other models to choose from, each model uses a different amount of credits. Please make sure to check how many credits each model uses.

867376i0BD7EC93B8BA76EE.png


Bottom right side of the screen on the main page.

867377i1E05AB5DB826F361.png


This is how the generation page looks for me (minus the image)

867378i455085A7E44905E6.png

 
Cheers

Nate

Participant
September 2, 2026

PERO NO ESTAS DANDO UNA SOLUCION AL CONSUMO DE CREDITOS SIN LA GENERACION DE CONTENIDO, NOS COBRAN Y NO NOS DAN LO QUE DEBERIA GENERARSE