Message: we can't display the generated video. You can edit and try again. It didn't return the 400 credits to my account.

Hey ​@detailed_Whirlf11b 

Just to add to what ​@Matt Delarge  requested:
I have noticed something similar. As a result, I have had a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

Hi detailed_Whirlf11b,

We understand that it can be frustrating when you run into errors and cannot generate the images and videos you need. In order to assist you we ask you to provide additional information.

Something went wrong:
A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.