Monthly credits haven't refilled.

@Chris Maddrell, I meant mostly people sending you private messages on this forum saying they work for Adobe and can help you and they ask for private information.

Thanks @droopydog500 , will do. Scammers?! How do I sort out real advice from rubbish. I've already altered my pc settings on advice from here. #scared

Hi @Chris Maddrell,

Sorry for your frustration. I think you will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen  
• Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here, which are likely to be scammers.

    droopy

Yes thanks @@mj, I've already read through that page but my credits still show zero!!

Hi @Chris Maddrell ,

This FAQ may be of help.

Let us know how you go.

https://helpx.adobe.com/ie/firefly/using/generative-credits-faq.html

mj

iMSD