Participant

My Firefly credits suddenly dropped to zero.

Forum|Forum|7 months ago
June 27, 2025
2 replies
136 views

I had 1,050 credits just a moment ago, but now it’s showing zero even though I haven’t generated anything. Why did this happen?

Kevin Stohlmeyer

Community Expert

@敏行29061849qnt7 videos depend on length and do deduct credits when using.

See this overview of the recent changes to credit usage enforcement:

https://helpx.adobe.com/creative-cloud/help/generative-credits-access-and-use.html

Kevin Stohlmeyer

Community Expert

@敏行29061849qnt7 are you certain you are logged in with the same Adobe ID that the plan is associated with?

敏

敏行29061849qnt7Author

Participant

Thank you for your reply.

It's the same ID. I confirmed that the credits were reduced to 0 from the iPhone app as well. I initially confirmed 1000 credits, then subscribed on the Apple app, and it became 1750 (I don't know why it's this number). There are only 7 videos in the history. No other prompts were output during that time either.

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