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Participant
August 13, 2026
Open for Voting

My firefly is not generating anything it tell failed try agin later

My firefly is not generating anything yet am on unlimited Images and videos and i have credits but it keeps on telling me failed

    5 replies

    Cool+dude
    Participant
    August 28, 2026

    Good point that happend to me

     

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    N8.
    Community Expert
    August 28, 2026

    Hey ​@Cool+dude 

    Help us. Help you. 
    Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. 

    Something went wrong

    >>A Full Screenshot or short video<<:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Suggestions on How to Prompt
    https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

    Cheers

    Nate

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    Participant
    August 14, 2026

    It is always like this on all models only firefly is working. now 3 days

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    N8.
    Community Expert
    August 14, 2026

    Hey ​@Celestial_sharpnessfdc3 

    Thank you for sharing the image, could you provide the full prompt? AS I am unable to read the full prompt.

    cheers

    Nate

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    N8.
    Community Expert
    August 13, 2026

    Hey ​@Celestial_sharpnessfdc3 
    Help us. Help you.

    Something went wrong

    >>A Full Screenshot or short video<<:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Suggestions on How to Prompt
    https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

     

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