My generator for videos isn't working

Hey ​@jajalala 

Help us help you. The more information you can provide the more it helps the team.
 

Could you please reply with the following information:
An example of the image & prompt that you are using would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 
• busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

Anything to do with Children

• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate