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Participant
September 24, 2026

My video processing ended with something like "Sorry, something went wrong" and my credit got used regardless of the fact that the original video didn't get made

  • September 24, 2026
  • 1 reply
  • 13 views

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    1 reply

    N8.
    Community Expert
    September 24, 2026

    Hey ​@creative_Sunsetc3c5 
     

    Creative Cloud app

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate