My videos do not run when I click play

Hey ​@Alluring_Galaxyc146 
Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate