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Ciao Zen
Participant
Apr 10, 2023 11:58 PM UTC
Open for Voting

No access still …

Hi! I am so excited to try Firefly and was sent the "you're in" email end of March but still have been asked to "request access". I've filled out all the requested forms to report the issue

and all the recommendations. My username and email is monica@ciaozen.com

I would really appreciate any help so much!

Thank you,

Monica

3 replies

Playspace-Art8
Participant
May 23, 2023 2:18 PM UTC

In my case it is already solved, after a few days after receiving the email that told me that I had access but it did not work, I received the same email again but this time I was able to access.

It seems as if they had sent by mistake the email notifying you that you have access when in fact they should have sent the one informing you that you are on the waiting list.

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Laura299265329co8
Participant
May 17, 2023 9:11 AM UTC

Hi! Having the same problem! Please help!!!

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Playspace-Art8
Participant
Apr 11, 2023 6:16 AM UTC

Same here. Recived the "you're in" email but when I click in the link to "Check out Adobe Firefly" I still see the Request Acces button on the https://firefly.adobe.com/ web.

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