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Annica34680899tk9d
Participant
October 31, 2025

NO credits

  • October 31, 2025
  • 1 reply
  • 45 views

I have just paid for a month of credits, but is still unable to generate pictures.
Why?

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
November 2, 2025

Hello @Annica34680899tk9d,

Thank you for your message. 

Try logging out and back in again and ensure you are logging into theAdobe account the credits were purchased for. If that still does not work, can you please reply with the following information:
• Please click on your avatar in the upper right corner and take a screen shot of the box that pops up, but please black out your name and email address.
• Please go to account.adobe.com and take a screen shot of the left two columns showing which plans you have (but do not include the third column that has payment information).

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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