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Participant
September 24, 2026

No está funcionando generar videos, se tilda, se rompe y encima me gasta creditos igual, quiero mis creditos de vuelta!

  • September 24, 2026
  • 1 reply
  • 17 views

Mando a generar video, me consume los creditos y los videos no se generan, tira error, demora muchisimo en cargar y aún así me descuenta.

Ni hablar que NUNCA estan mis 11mil creditos juntos, siempre tengo menos, aun cuando no lo estuve usando...

    1 reply

    N8.
    Community Expert
    September 25, 2026

    Help us. Help you ​@LucreciaPrunesti 

    We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
    Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

     

    Steps to take
    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Provide your prompt and reference image(s) if there are any?

    Which model(s) are you using?
    Consider clearing cache, cookies, and using a different browser.

    Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
    >>Make sure to remove person details: email address, name... before posting<<

    Creative Cloud app

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate