Skip to main content
Karengiusto
Karengiusto
Participant
March 15, 2026

No genero un vídeo y me cobró mis créditos

  • March 15, 2026
  • 1 reply
  • 7 views

Le di generar video y puse imágenes adicionales que supuestamente está permitido y se puede poner para que genere más personalizado el vídeo. Y no lo logro hacer y me cobró mis créditos del mes

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    March 17, 2026

    Hi Karengiusto,

    Thank you for reaching out to us.

    Could you please double-check the completion of the generation by going to Your Stuff > Generation History. This page shows each generation and the number of credits used.

    4bNBayp

    If you still can’t find your generation and your credits haven’t been restored, let us know and I’ll take it from there.

    Hajar

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices