no me deja usar mis creditos

No me deja generar videos por que tengo que recargar pero en mi usuario no eh utilizado ningun credito y estan llenos

Thank you for your message.

We need additional information to understand what is happening. Can you please reply with the following information:

A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

Could you provide an example of your prompt(s)?

Common problems

Cheers
Nate

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