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Participant
August 19, 2026

no puedo acceder al historial de elementos generados, la pagina se queda cargando y no muestra nada

  • August 19, 2026
  • 1 reply
  • 14 views

no puedo acceder a elementos previamente generados. y despues de generar otro proyecto no me muestra nada pero toma mis creditos

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    August 20, 2026

    Hi ​@default3e02vuu3k4nz,

     

    Sorry to hear you're experiencing this issue.

    To help us investigate, could you please provide a few additional details?

    • Are the missing generations no longer visible in your Files/History page, or do they appear but fail to load?
    • When you generate new content, do you receive any error message, or does the generation complete successfully but no result is displayed?
    • Which Firefly feature are you using (Image, Video, Audio, Vector, etc.)?
    • What browser and operating system are you using?
    • Could you share screenshots showing:
      • The missing generated elements
      • The credits being consumed
      • Any error messages you see
    • Approximately when did you first notice this issue?

    In the meantime, please try the following:

    1. Sign out of Firefly and sign back in.
    2. Open Firefly in an Incognito/Private browsing window.
    3. Clear your browser cache and cookies.
    4. Try a different supported browser.

     

    Regards,

    Tarun