Skip to main content
jonnhybar312718771
Participant
July 18, 2026

No puedo usar nada tengo como firefly bloqueado o algo entro me inicio sesión y ya después cambio generador de videos y ya de hay no puedo tocar nada y tengo premium

  • July 18, 2026
  • 8 replies
  • 60 views

Cuando entró en adobe firefly escojo generador de vídeo kling y después de hay ya no me deja tocar nada ni escribir nada,es como si tuviera bloqueada la página solo me deja cambiar generador y aveces calidad de imagen pero ya está ni escribir ni crear ni nada más es como si los clics no se hicieran 

    8 replies

    Participant
    August 14, 2026

    Tengo el mismo problema y no sé como solucionarlo. Si bien no tengo premium, todavía cuanto con créditos para generar videos. 

    Adamm_9
    Participant
    August 2, 2026

    me pasa lo mismo

     

    Tarun Saini
    Community Manager
    Community Manager
    August 3, 2026

    Hi ​@Adamm_9 

     

    I'm sorry to hear you're running into this issue, especially since you have a Premium subscription and it sounds like Firefly becomes unusable when you switch to Video Generator.

     

    To help us better understand what's happening, could you please share a few details?

    • Which browser are you using (Chrome, Edge, Firefox, Safari, etc.)?

    • Does the issue occur every time you switch to Video Generator, or only after using Firefly for a while?

    • Are you seeing any error messages, blank screens, or loading indicators when this happens?

    • Does the same behavior occur in a private/incognito browser window?

    • Have you tried signing out of your Adobe account, signing back in, and testing again?

    • Does the issue happen on other devices or networks as well?

    • If possible, could you share a screen recording showing what happens when the interface becomes unresponsive?

     

    Regards,

    Tarun

     

    July 20, 2026

    Hey ​@--removed-- 

    Have you changed your or got a new subscription recently? 

    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out of the Creative Cloud App, after you get a new subscription or change subscription. This resolved the issue for me today.

    Cheers

    Nate

    July 18, 2026

    Hey ​@--removed-- 
    I have had the same problem today. 

    Here’s a workaround. 
    Cheers

    Nate

    jonnhybar312718771
    Participant
    July 18, 2026

    muchas gracias  saludos !!!!!!!

    jonnhy
    jonnhybar312718771
    Participant
    July 19, 2026

    parece que esta solucionado 

     

     

    jonnhy