No way to generate Firefly prompts after calling the web app. Credits are debited despite errors.

Dear Sir or Madam,
I have a Firefly subscription and have had a fundamental problem for about 2 weeks after calling up your Firefly app on the Internet and entering my prompts. After clicking on GENERATE, the usual screen no longer appears, but only a strange hairy creature in a circle with the following subtitle: "The app doesn't.
Try again later".
My credits were at 100/100 today. After the error message, unfortunately, only 96/100 credits were left. For each unsuccessful attempt, 4 credits are debited from my account without me receiving any benefit / no result.

I would like to politely ask you to check the error, unlock me again and credit me with the credits I lost.
As a contributor, I depend on a well-functioning Adobe system.
I would like to thank you in advance for your help in this matter. Please let me know when I can continue working properly again.

I've now tried a second time. The same message as described above and no result. Again the message of the shaggy creature with the same message and another 3 credits debited. Frustrating!
If necessary, I can provide you with a screenshot.

My computer: Apple IMAC M1 with 16 GB RAM and 1 TB hard drive.

Best regards

Wick Steinwegs

Mail:[PII removed by moderator]