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N to the S
N to the S
Participant
November 21, 2024

Not able to get to Firefly Text to Video

  • November 21, 2024
  • 2 replies
  • 184 views

Hi there - received the invitation to the public beta...

 

...but when I go to the Firefly website the module card still wants me to sign up. Can someone from the Adobe team help?

I am using the most updated Chrome per the email, too.

2 replies

W
Adobe Employee
warren_trezevant
Adobe Employee
November 22, 2024

Hi @N to the S. I believe I corrected the issue that removed access for users for a short while. Can you please check again to see if you have access?

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
November 21, 2024

Hello @N to the S,

Thank you for your message. I am sorry you are having this problem. 

 

So, you are seeing the "generate video" card on the Firefly home page (as below), but clicking that takes you to the signup page?

Please try logging out and back in again. If that still fails, please record a video of that and post or send to me directly.

 

If I did not capture what is happening correctly, please explain in more detail (and please include screen shots).


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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