not able to upload 2nd reference image while editing image

nao consigo acrescentar a segunda imagem de refencia, clico no icone e nao abre a tela para escolher a imagem

Hi ​@avid_face75a5,

We are here to help. Could you share more context to your query?

^Shivangi

what account image are you trying to add?  your “profile picture”? 

When I click on the image icon to retrieve a photo from my album, it does not respond.

On my paid Adobe account, I can upload the first image, but when I click the + icon to add a second/reference image, nothing happens.

Same here working and everything stopped working . When it loads after several minutes Iit is laggy and slow and I can only select firefly  video model.  I am on premium plan how is this possible, if your doing maintenance you should warn your customers. I am paying 156 euro per month. That's 0.21 euros per hour and I  am sitting here at work unable to do anything for God knows how long . We pay for 30 days acces to the service. What should I do now I am working on a deadline for a shortfall. I need to generate stuff tonight. 

I was editing files for a story. everything was going fine. whole screen went blank for about 30 seconds except for firefly toolbar. once it came back up, I attempted to continue the work. when clicking on the box to add a picture to edit nothing happened. I went to those files saved to my computer and was able to access those for reference 1 only, reference 2 would not let any images be added.   

Hey ​@Vivacious_goalf919 

Help us. Help you.

We want to assist you and help resolve the challenges you are encountering. When things are not working as expected it is frustrating.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Steps to take
This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your reference image(s) if there are any?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?

Cheers

Nate

depuis mercredi , quand je veux uploader une image depuis mon ordinateur avec la fonction Modifier sur Firefly le chargement ne se fait pas .