Participant

Not able to upload images to firefly. PNG, JPG nothing...

Forum|Forum|4 months ago
May 7, 2026
12 replies
71 views

last two days can upload any image as reference. Not even error message is shown. Just dont conclude the action. Is as nothing was clicked at all

S

smooth_reliabilityca81

Participant

photos not getting uploaded

N8.

Hey @smooth_reliabilityca81
Help us. Help you.
We need more information in order to be able to assist you.

Could you create a short video of your workflow and upload it?
>>Make sure to hide your personal information: email account and anything other personal details.<<

Could you please reply with the following information:
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

Cheers

Nate

N8.

Hey @Sneha_Jain8219
A short video would really help. A screenshot helps… in a situation like this a video would be very helpful.

Cheers

Nate

N8.

Hey @Sneha_Jain8219

The more information you provide the more we can assist.

Could you please reply with the following information:
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

Sneha_Jain8219

Participating Frequently

Uploaded the image in the other comment.

droopydog500

Community Manager

Hi @Sneha_Jain8219,

Can you also please reply with the information @Oh.N8 listed in his message below?

Thanks,

droopy

Adobe Community Expert (not an Adobe employee)

N8.

Hey @rafafrydman

Help us. Help you.
Could you create a short video of your workflow and upload it?

Could you please reply with the following information:
• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

Cheers

Nate

Sneha_Jain8219

Participating Frequently

I tried uploading the image, nothing happened. And no error message. The error message on screen is from 3 days back and that also, it’s just being shown here, the image was generated.

Sneha_Jain8219

Participating Frequently

I am facing this issue with every model

Sneha_Jain8219

Participating Frequently

I am trying to upload a reference image while generating images but it’s not getting uploaded and no error is being showed to help me understand.

Sneha_Jain8219

Participating Frequently

Still having the same issue today @Adobe Administration

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