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rafafrydman
rafafrydman
Participant
May 7, 2026

Not able to upload images to firefly. PNG, JPG nothing...

  • May 7, 2026
  • 3 replies
  • 14 views

last two days can upload any image as reference. Not even error message is shown. Just dont conclude the action. Is as nothing was clicked at all

    3 replies

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 8, 2026

    Hi ​@Sneha_Jain8219,

    Can you also please reply with the information ​@Oh.N8 listed in his message below?

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
      O
      Community Expert
      Oh.N8Community Expert
      May 8, 2026

      Hey ​@rafafrydman 

      Help us. Help you.
      Could you create a short video of your workflow and upload it? 

       

      Could you please reply with the following information:
      • A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

      • What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?


      Cheers

      Nate

       

      Sneha_Jain8219
      Sneha_Jain8219
      Participant
      May 7, 2026

      I am trying to upload a reference image while generating images but it’s not getting uploaded and no error is being showed to help me understand.

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