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Participant
August 21, 2024

Not downloading

  • August 21, 2024
  • 2 replies
  • 175 views

My image is not downloading 

2 replies

droopydog500
Community Manager
Community Manager
October 19, 2024

Hello @hopeful_outfit5C58,

 

Are you still having this problem?

 

Can you please tell us, were you using Firefly Text to Image or Generative Fill?

 

Please tell us if the problem one of these:

  1. The download button is missing
  2. I click on the download button and it gives me an error message and does not download (please include a screenshot of the error if you have it)
  3. I click on the download button and there is no error, but the image was not downloaded.
  4. Another issue (please describe)

 

Please tell us what operating system (such nas Windows, MacOS, Android, or iOS) you are using and which browser.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
August 21, 2024

Hello ,

Thank you for your message. I am sorry you are having this problem. 

Is this using generative fill on an iPhone or something else?

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)