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Hello @emilie_1493,

Thank you for your message. 

We need a little more information to help. Can you please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• Tell us what operation system (OS) and browser you are using along with their version numbers.
• Tell us how your computer or device is connected to the network (home wifi, company network, mobile network, etc.).

Can you please separately try using a different browser and using Model 3 as a test to see if they work?

Thanks,
    droopy