not loading video

Hi @Prabhakaran_R5344,

If you are using a Mac, please do a force reload of the page. Press <SHIFT> while clicking the reload button.

If you are on Windows, please check the Windows firewall and reset to the defaults. Sometimes the firewall blocks some traffic to Adobe.

If these do not fix the problem, please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,

    droopy

Hi Prabhakaran_R5344, that shouldn't be happening! Can you please share a screen recording of the workflow and the issue you face for better assistance? We would love to investigate and help resolve the problems. Thanks!