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Andrew Kavanagh
Community Expert
Andrew KavanaghCommunity Expert
Community Expert
June 15, 2025

Not receiving my Monthly reset of my generative credits

  • June 15, 2025
  • 1 reply
  • 217 views

I saw a notification in my profile section inside Adobe Firefly that said my Monthly generative credits would reset June 8th, but that never happened.

Then I saw a notification that it would happen June 15th, and that never happened. Now I see my Monthly generative credits are supposed to reset June 28th.

How can I get my Monthly reset of my generative credits?

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
June 16, 2025

Hi Andrew,

 

I could be wrong, but I have noticed that it seems if you are on several plans that entitle you to Gen AI credits, you now seem to get the credits on the anniversary dates of each plan separately rather than on the Creative Cloud anniversary dates. For example, I have Creative Cloud, Firefly Pro, and Adobe Stock, all with separate renewal dates. My next renewal date is July 4, which is when my Firefly pro subscription renews.  If you have multiple plans that entitle Firefly credits, can you check those dates against your plan renewal dates?

Thanks,
    droopy

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