Participant

Nothing works at all

On the website of firefly i get this screen, i tried different browser but i got every time the same result.

On photoshop and illustrator even i fill the prompt properly, i get no answer or result.

THis situation happened since 1 month what is happenning exactly?

Thanks,

reagrds,

Community Expert

@Malbezin_Jean7110 Are you running through a VPN?

Community Manager

Hello @Malbezin_Jean7110,

Thank you for your message. I am sorry you are having this problem.

If you are getting this every time, there are several possible reasons. Here are some things to try:

If you are running windows, reset the windows firewall to the default configuration.
If you are running MacOS, look to see if there are any lines in the file /etc/hosts that are "adobe.com". If so, delete them. Be very careful editing this file as changing other lines can cause problems.
Try using an alternative browser. If that works, it is likely a browser extension that is interfering.
Try an alternative network connexion. For example, if you are connected to a home network, try connecting to your phone as a wifi hotspot. This can help determine if it is a network issue.

If none of these work, please tell us the OS and browser you are using and the version numbers, and include a screen shot of the error.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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