Participant

Options interface not showing

Forum|Forum|1 year ago
November 7, 2024
9 replies
585 views

the options interface on the right side of the screen lacks all the options, there is no photo/art no effects, no settings.

This happens under Windows 11 / Edge browser (Version 130.0.2849.68 (Official build) (64-bit))
Under MacOS - everything is there and working.

Desktop

droopydog500

Community Manager

We have seen cases where the windows firewall was blocking connexions to Adobe and resetting the firewall back to the defaults fixed the problem. In most reported cases, that was impacting generations (resulting in an error) but not impacting the UI.

droopy

Adobe Community Expert (not an Adobe employee)

D

DeanUtian

Community Expert

Good to hear you found the cause.

I could see why the Firewall may have prevented Firewall from functioning. I would not have thought it would have impacted the UI.

M

Mike LubayAuthor

Participant

UPDATE: After cross checking the issue with alternative browser (Chrome - no change), we tried different network connection and... bingo! the menu showed up correctly! So this looks more like firewall issue (how strange).

Do you think that security settings associated with local network might influence the content of the menu showing/not-showing?

M

Mike LubayAuthor

Participant

I am using FF on desktop workstation. No stylus/pen. Just a trackball.

M

Mike LubayAuthor

Participant

Updated Edge to latest version. Situation hasn't changed. No UX options on the left hand menu.

droopydog500

Community Manager

@Mike Lubay, are you using a pen or stylus? If you position your cursor over the left panel and use the track pad to scroll up, does that work?

droopy

Adobe Community Expert (not an Adobe employee)

D

DeanUtian

Community Expert

The Windows Edge browser should be supported. You could try on Chrome on Windows to see if that works. If so, it would be something Edge related. You could also update Edge to Version 130.0.2849.80 (November 7, 2024) and see if that works with Firefly.

M

Mike LubayAuthor

Participant

Kevin,
The problem is - there NOTHING there. Just two buttons which produce nothing after clicking on them.