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Participant
August 27, 2023

P: Can not see mouse using gen fill (Surface Pro)

  • August 27, 2023
  • 16 replies
  • 2923 views

I can not navigate when using gen fill because when i place mouse over image, the mouse dissapears.  This has been happening for a long time now and can not find a fix.

This topic has been closed for replies.

16 replies

Participant
October 12, 2023

Thanks for reply.  I am using MS Edge Version 117.0.2045.60 (Official build) (64-bit) and I also tried Chrome Version 117.0.5938.150 (Official Build) (64-bit).  I have done following to try to fix: cleared browser cache, hard reset of browsers and rebooting laptop.  I attached my system info and providing link to a video of my screen since a screenshot can not really be done to prove my pointer disapeers.  I moved the mouse in the video to show it disapeered once i moved to image area of screen then it reapeered when moved to a button. Adobe Firefly and 14 more pages - Doogz - Microsoft​ Edge (gyazo.com)

KatarinaJovanovic
Community Expert
Community Expert
October 12, 2023

Hey, @CMass thanks for a brief replay. We are not using the same system update. I am on win.10 Pro and its working at my end. I was just including the details of the concerned user, while trying to help them out. 

 I will notify them in case they miss the replay

MassC
Legend
October 12, 2023

@KatarinaJovanovic We haven't seen many reports of this recently. Are you having this issue as well? 

Can you both share what troubleshooting steps you've tried to fix this? As well as what device/browser version (if you haven't already). Can you share a video of the issue to? Thank you!

KatarinaJovanovic
Community Expert
Community Expert
October 12, 2023

Per users report this issue is kept on persisting 

They are using windows 11 home 22621.2361 64 on the Chrom browser Version 117.0.5938.150 (Official Build) (64-bit)

Is there a info of wheather this will be resolved any soon?

 

Thanks

Participant
October 12, 2023

Wanted to updat that I have discovered I can use all the features in Express with no issue like gen fill, etc.  So it seems it is strictly an issue for me with Firefly.

Participant
September 10, 2023

Still having this issue also.  Using a Surface pro on chrome browser (most current version)