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favoritefaller
favoritefaller
Participant
August 7, 2024

P:can't download images on iphone 12 mini

  • August 7, 2024
  • 4 replies
  • 921 views

can't download images on iphone 12 mini, safari. first time after expanded/generated, we can download it but after second time, the buttom appears in outside of window screen above, so we can't tap download button, we can't. a few weeks ago, I've never met this stiation. thank you,

    4 replies

    S
    snjs_3323
    Participant
    August 20, 2024

    apple users can't get the download button on the top 

    S
    sand_4098
    Participant
    August 19, 2024

    When no edits have taken place, the download button works fine. However, when any edit, such as Expand, Remove or Insert has occurred any number of times, the export options are glitched to the top of the screen. The only accessible option is to send the image to Adobe Express, in whice case, it actually doesn't work. I have observed the issue on all browsers (Chrome, Safari, Firefox, Opera) on mobile, Private Browsing or not (cleared cookies too).   Device: iPhone Xs, iOS 17.6.1.

    K
    KILANY
    Participant
    August 11, 2024

    When I click the save button it pops up on the top of my screen and I can't see or click on any of the options on my iphone

     

     

    Title edited by mod

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      August 12, 2024

      Hello @KILANY,

      Thank you for your message. I am sorry you are having this problem. 

       

      When you click the download button, you are not seeing something like this?

       

      If not, can you please show us a screen shot of what you are seeing?


      Thanks,
          droopy

      Adobe Community Expert (not an Adobe employee)
      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      August 8, 2024

      Hi there!

      Sorry about the trouble. We've shared the issue with the product team. They'll look into it.

      Thanks for bringing this up. Let us know if you have any other questions. 

       

      KR

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