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Participating Frequently
March 20, 2026

P: Download 4K resolution (Nano Banana)

  • March 20, 2026
  • 9 replies
  • 78 views

So it looks like we can generate in 4k but when I download the image it is not 4k. Could you explain why that is? Thanks

    Pinned Reply By Hajar Toutsi

    Hi all!

    Thank you all for reporting this issue and sharing your experiences. We’ve now been able to reproduce the problem on our side, and it has been escalated to the product team for a fix.

     

    We truly appreciate your patience and big thanks to miidesign for helping us identify and narrow down the cause.

    Your input makes a big difference, and we’ll keep you updated as soon as we have more news.

    Hajar

    9 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    March 26, 2026

    Hi all!

    Thank you all for reporting this issue and sharing your experiences. We’ve now been able to reproduce the problem on our side, and it has been escalated to the product team for a fix.

     

    We truly appreciate your patience and big thanks to miidesign for helping us identify and narrow down the cause.

    Your input makes a big difference, and we’ll keep you updated as soon as we have more news.

    Hajar

    RSUMG
    Participant
    March 27, 2026

    Hi there. I just wanted to make sure you know that this issue is not only affecting Nano Banana. I’m using Firefly Image 5 as my model, generating square images. I select 2k in the Resolution settings, but all downloaded images come only at 1024x1024. For example:
     

    https://firefly.adobe.com/open/urn:aaid:sc:US:14addc6c-edb5-4b96-8ef0-23154588743c

    Hajar Toutsi
    Community Manager
    Community Manager
    March 27, 2026

    Thanks so much RSUMG for sharing the public link.

    As you may know, public links allow anyone with the URL to view your Firefly generation, including all associated details such as prompts and reference materials.

     

    When I opened your link, the resolution selected was 1K rather than 2K. I’ve attached a short screen recording showing how it’s displayed.

    If this isn’t what you’re seeing on your end, please let us know so we can investigate further.

     

    Hajar

    Karol Wang
    Participant
    March 26, 2026

    I selected the 4K option and was charged 60 credits, but the images I received are only 1K (1024 resolution).
    This results in extra charges without receiving the expected output, which affects my user rights.
    Please assist in reviewing and resolving this issue.

    Hajar Toutsi
    Community Manager
    Community Manager
    March 24, 2026

    Hi all!
    Thank you for flagging this to us.

     

    I tried to reproduce the issue but wasn’t able to. Each generation I tested at 4K resolution returned the correct output.

     

    To help us investigate why your generations returned the wrong resolution, please share both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)


    We appreciate your cooperation.

    Hajar

    Participating Frequently
    March 24, 2026

    I just tested again to be able to send an example. Now i can download in selected resolution.

    Hajar Toutsi
    Community Manager
    Community Manager
    March 24, 2026

    Thanks miidesign for the update,

    If you have ever encountered the same issue again, please don’t hesitate to share the details above. We will be happy to investigate further.

    Hajar

    Por.W
    Participant
    March 23, 2026

    Dear Adobe Team,

    When using GOOGLE Gemini 3.1 (nano banana 2) to generate images, I selected 2K resolution, but the output was still limited to 1K resolution. Because of this, I have been charged extra credits over the past few days.

    Could you please look into this issue and help me resolve the incorrect credit deduction?

    Thank you for your assistance.

    Best regards,

    Por.W

    Participating Frequently
    March 23, 2026

    So any help?

    Hajar Toutsi
    Community Manager
    Community Manager
    March 23, 2026

    Hi profile person 1,
    We appreciate you bringing this to our attention.

    If you created a 4K image, it should download in 4K as well, and we’d like to investigate your situation further.
    Please share both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose "Share public link" (If you prefer not to share it publicly, you can still paste the link in the inbox)

    Let us know once you have the image and link so we can review it on our side.

    Hajar
    [Promoted to new topic]
     

    Participating Frequently
    March 22, 2026

    1k = 20 credits
    2k = 40 credits

    4k = 60 credits

     

    Originally I uploaded 2316 x 2316:
     

     

    Then I selected 4k, performed the edits:
     

     

    Then I downloaded. It downloaded at 1k:
     

     

     

    It is a robbery. 
    If I select 1/2/4 k, that is the resolution that the image should be downloaded at. 
    if it dowloads at 1024 x 1024, then what’s the point of selecting that 1 / 2 / 4 k?
    I have been stolen so many credits. because only now I noticed this.

    Is anyone at Adobe aware that this is a bug?

    I attended the Creator Live event in London last tuesday. Even then this bug was prevalent.

    https://www.instagram.com/p/DWCyZpXiER0/

    For multiple devices, multiple people. It appears it might have been working only on Apple devices.
    I’m at least glad I’m not the only one experiencing this. It did cause problems. I got delayed by half an hour until I managed to upscale from 1k to 2k (using not other but Adobe express by the way). 
    I enjoyed being a reputable guest among top 500 creators, invited by Adobe. Thank you very much. 
    It is obvious that no one else has bothered to report this bug. So I am reporting it now, so you can fix it and you can thank me later. You’re welcome. Much appreciated. :)

    df2k2
    Participant
    March 21, 2026

     trying to generate 2k, 4k images using nano banana 2, gemini 3.1 is only producing 1k but still using 40, 60 credits.

    Generated image is 1k, but credits were deducted.  I tried many times.

    Please help

    Participating Frequently
    March 21, 2026

    Basically what title says. Every image results in 1K while taking credits like 2K or 4K