Participant

Needs More Info

P: Offline error when online

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Hola, hace dias pude generar en la version beta, todo bien, ahora intento y me sale este error siempre

You're offline

Please check your connection and try again.

no he podido generar ninguna mas desde hace dias por el mismo error, ya fui aceptado para el beta, pero ya no he podido generar mas.

Creative Imaging

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ChloeLamplugh

Participant

Attempting to use Adobe Firefly for the first time and entering a prompt then either hitting enter or clicking the "Generate" button takes me to a "You're Offline" page. Happy to provide more info on request.

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ChloeLamplugh

Participant

Should have added, I'm on Chrome on a 2023 Macbook Pro. Other pages of the adobe site/firefly load, but "You're Offline" shows if I try to generate anything or view inspiration generations.

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R_Domalpalli

Inspiring

The error message I received disappeared, and I am able to use Firefly.

Clearing the Browser Cache may have been what helped.

Thanks.

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Henrik Heigl

Community Expert

Hi,

did you all try the help from Tracy?

Because I tried it several Times and it works all the time.

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regards,Henrik

rafaelcampezato

Participating Frequently

I received this message today;

you're offline
Please check your connection and try again.

somebody else?

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Cheryl29750350kkg1

Participant

When I hit generate it states that my computer is offline however it is not.

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redhhvette

Participant

I am loogrd in to Firefly but it says I am offline when trying to use it. I have used it before so this is new.

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Tracy.H

Community Manager

Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work please provide the URL, OS, and browser versions. If this does work, please reply letting me know. Thank you (Merging all similar threads here so the team can access all requests on this issue)

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R_Domalpalli

Inspiring

I just started using Firefly online in Chrome, and whenever I give it input text to generate imagery, I get a message saying that I'm Offline.

My connection is fine.

Thanks in advance for your suggestions.

Rajnesh

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ericsonyahya

Participant

firefly keep telling Im offline when trying to submit prompt or check any of the samples

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syedaskar294393386knm

Participant

hello there,

I was trying adobe firefly beta, and I have access to the beta features but when I try to use any feature I get a page saying i'm offline even though I have a pretty good internet connection.

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