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P: Ongoing job in Creative production

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The process for removing the background from the 121 photos I uploaded is still ongoing. It's been about 4 hours. I can't start a new process because it's also using up my credits. Could you please check it?

Problem or error

N8.

Hey @NicoVagas673
Have you hit reset button by chance? This has helped me in the past.

cheers
Nate

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NicoVagas673

Participant

my job in creative production BatchID #B-e57a8262-535d-478a-a2bb-382d77ae6bce in stucked for more than 2.5 hours

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CAUTION7325

Participant

credits got used up, for errors
Gave a job in production and 1 file got completed. Rest of the 92 files didnt get completed due to internal server error and all onf my credits got eating up. Will it be possible to get back those credits amd how to avoid this error?

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Hajar Toutsi

Community Manager

Hi CAUTION7325,

Thanks for reporting this.

We’re aware that some users are experiencing problems with completing jobs successfully, and we’ve already escalated this to our product team.

To help them investigate further, it would be very helpful if you could share:

The specific error message you’re seeing
The operating system and browser you’re using

Regarding credits, they are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

We really appreciate your help and patience while we work on a fix.

Hajar

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M

menehuneyas

Participating Frequently

Zipのダウンロードに極端に時間がかかるのですが
Fireflyで生成した画像をある程度まとめてDLしているのですが、ここ数日極端に時間がかかっています。2KのPNGで40から50ファイル程度です。

[Adobe Fireflyへ移動しました：モデレーター]

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dsantanaphoto

Participant

internal server error on background removal jobs
submitted three jobs for background removal, all failed with error

HouseKeeping marked job failed credits paid how do i fix this?

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Hajar Toutsi

Community Manager

Hi dsantanaphoto,

Thank you for flagging this issue.

We’re aware that some users are experiencing problems with completing jobs successfully, and we’ve already escalated this to our product team.

To help them investigate further, it would be very helpful if you could share:

The specific error message you’re seeing
The operating system and browser you’re using

We really appreciate your help and patience while we work on a fix.

Hajar

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N8.

@Hajar Toutsi could you look into this please? 🙂

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Hajar Toutsi

Community Manager

Thanks Oh.N8!

The issue has already been escalated to the product team for review, and we’ll keep uğur can posted as soon as we hear back.

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N8.

Hey @uğur can
Have you hit the refresh button? It’s a bit confusing.
I had to hit the refresh button.

Cheers

Nate

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uğur canAuthor

Participant

hi nate, Yes, I renewed it. The period is still ongoing. I don't think it will edit the photos. A problem occurred. Can we cancel the transaction and get the credits back?

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