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sabrina_2688
Participant
Jan 8, 2026 5:19 PM UTC
Not Prioritized

P:The firefly Text to speech/ Avatar and is not loading

Firefly for speech generation won't load. 

    139 replies

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    kenna442
    Participant
    Jan 13, 2026 6:20 PM UTC

    I also ran into the same issue-- generate button is grayed out and the voices are not available. I am running OS15.6 (24G84) on an iMac with M4 chip

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    JessieOB
    Participating Frequently
    Jan 13, 2026 5:33 PM UTC

    The page won't load... 
    I can add copy and pauses but that's it.
    Can't select a voice or any other option, can't click generate. Help, it's been like this for a few days now!
    Thank you 

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    thomas_3483
    Jan 13, 2026 5:02 PM UTC

    Well this is probably the first and last time I ever use this tool if this doesn't get addressed soon. I have an ongoing project that I now cannot complete because of this long down time.

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      pj_9061
      Participant
      Jan 13, 2026 4:16 PM UTC

      Firefly text to speech is offering no voice avatar options and cannot generate on Windows 11 apparently. Nearly a week now.

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      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      Jan 13, 2026 5:27 PM UTC

      Hi pj_9061!

      Thanks for writing in. We've logged a bug on the issue. Our product team is working on it.

       

      ^KR

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      Matt5C1C
      Jan 13, 2026 3:57 PM UTC

      I am having the same issue working on MacOS Tahoe 26.2.  It is happening on Safari, Chrome, and Edge.

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      NeilAC
      Jan 13, 2026 3:14 PM UTC

      I tried both Edge and Chrome with the same result, unable to generate. Will have to wait for an adobe resolve sounds like. Hope there;s one soon

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      Rocio348386749iiq
      Jan 13, 2026 2:36 PM UTC

      Unable to generate speech and speech to avatar, the generate button is greyed out and unable to select voices. I have windows11 using Chrome and having the same issues with Microsoft Edge. 

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      Rocio348386749iiq
      Jan 13, 2026 2:33 PM UTC

      Having the same issue using Windows 11, Chrome, and Edge

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      Keyboard41
      Jan 13, 2026 1:35 PM UTC

      Got a similar problem in "Text to avatar" - i cant even start the application. Everytime i click on "create" i get an error. Im using Firefox and Brave on macOS 15.7.3 

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        Keyboard41
        Jan 13, 2026 1:24 PM UTC

        Ich habe vor einigen Woche Text zu Avatar Videos erstellt und damit tolle Ergebnisse erzielt. Heute wollte ich die Funktion erneut nutzen aber ich erhalte immer die Fehlermeldung "Das hat nicht geklappt. Kontaktiere den Support." - Ich klicke auf "Neu erstellen" aber bekomme immer dieselbe Fehlermeldung.

         

        Ich habe mich neu eingeloggt, ich habe einen anderen Browser versucht, ja ich habe genug Credits. Nichts geht.

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