Participating Frequently

Partner models all of them are unresponsive

Forum|Forum|30 days ago
July 1, 2026
13 replies
129 views

For 7 hours now. All partnermodels are unresponsive. When clicking generate it goes to something went wrong almost immediately. Lost an entire work day already. Had to purchase an other platforms credits to finish the work for my client. Please fix this ASAP.

I

Isa gozAuthor

Participating Frequently

I've tried to be patient, but after more than a month this issue still hasn't been acknowledged or resolved.

The advertised 7-day Firefly trial includes credits and access to partner models. However, on my paid trial account the partner models consistently fail to work. Ironically, the same partner models work on a free account with the limited daily generations.

To help resolve this, I have:

Submitted HAR logs.
Recorded video evidence.
Tested multiple browsers and computers.
Worked with several Adobe forum moderators.
Followed every troubleshooting step requested.

Despite all of this, I still haven't received a clear acknowledgement that there is a platform-side issue. Instead, users continue to be asked to troubleshoot their own devices, even though many people on this forum are reporting the same problem every day.

Because I couldn't use the partner models through my trial as advertised, I ultimately had to pay separately to access them elsewhere, effectively paying twice for functionality I expected to receive.

I'm not looking to assign blame. I'm asking Adobe for three simple things:

Acknowledge whether this is a known issue.
Communicate openly about the status and expected resolution.
Compensate affected subscribers by extending their trial or providing equivalent credits.

If this matter continues without a clear response or resolution, I will be exploring my legal options, including whether this situation should be reported to the appropriate EU consumer protection authorities for review under applicable consumer protection laws. I hope this won't be necessary, but after more than a month of repeated reports, evidence submissions, and unsuccessful attempts to resolve the issue through normal support channels, I believe it is a reasonable next step.

Tarun Saini

Community Manager

Hi everyone,

Are you still experiencing this issue? if so, please let us know the browser and the operating system you are using?

Regards,

Tarun

I

Isa gozAuthor

Participating Frequently

As I said this multiple times on the comunity.

when I paid for my account without a seven day trial it worked perfectly. All the people are probably on a seven day trial or sort of trial period and can't generate any content with the bottom models.

As for your question the problem is on all browsers, all OS windows/MacOS and even android and Iphone app and through moble website.

R

riley

Participant

i have the exact same issue, is there anyway to resolve it?

I

Isa gozAuthor

Participating Frequently

no, and there is basically radiosilence from Adobe on what they are doing to resolve. While paying customers are paying for a month use. with 70 procent of the product being unavaileble. and payed for credits being unused and expiring at the next billing date. It is absolutely disgraceful. And now I have to pay other platforms to continue my work.

O

Oh.N8

@Isa goz I have raised the issue further.
Cheers

Nate

I

Isa gozAuthor

Participating Frequently

Any news? I just made an new account with my personal email. When I use it with free account it works. But after I link my credit card to the account. I can't generate anything with the partner models and get the same. So free works but when I pay for it then I get this problem. This is absolutely ridiculous.

O

Oh.N8

Hey @Isa goz
Could you provide a bit more information?
Are you receiving an error msg? Is the button grayed out? What is happening exactly?

A short video of your workflow would be ideal or share a screenshot of

Could you please reply with the following information:
An example of the image & prompt that you are using would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you.

Cheers

Nate

I

Isa gozAuthor

Participating Frequently

When I for example go to "generate image" insert basic prompt (Dog running in field.) and I use firefly 4. it will work, i get an image. When I do the exact same prompt in any of the partnermodels, It does not even start generating it, after a fraction of a second it shows me the dog-icon error message (Something went wrong. - Please try again later.) and this is for every partnermodel.

The exact same problem also applies when generating video.

The problem is also happening on multiple devices: computer website, on a smart-phone website, smartphone Firefly-app. And I tested it on a smartphone that had no prior Adobe log-ins ever.

It seems to be be account-based.

When I try to generate in Firefly using a board. It gives the same issue butt also gives an message (red box) saying: "The server couldn't complete your request. Check your internetconnection and try again."

But the internet connection is fine. A work colleague logged in on the same Imac with his account and it worked fine. also the internet connection on the other devices was working properly.

I edit images screenshots of the account info and the actions in the same order as described here above.

Grts,