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Participant
August 8, 2025

Payment Issue

  • August 8, 2025
  • 1 reply
  • 96 views

Dear Support Team,

I am experiencing an issue when trying to make a payment. I have tried all the cards I have, but the system keeps showing an error that I need to contact my bank. However, I am not receiving any notifications of transaction failures in any of my banking apps.

The card linked to my Adobe account is regularly charged every month without any problems. I am using the same card to attempt a payment for a credit generation, but the transaction is not going through.

Could you please provide clarification and assistance in resolving this issue?

Thank you in advance for your attention and support!

 

1 reply

August 8, 2025

Hey Lytvyna
Log in to you Adobe Creative Account go under your billing. 
there are a few links there to better assist you.

Cheers

Nate